1. REFUND POLICY

 

We will always do our best to ensure that your product arrives directly to you and in perfect condition.

 

Please understand that some uncertainties, mistakes and special circumstances could occur; so we want you to trust us and we will do our best to avoid or resolve them for your best.

 

A request for refund should be made within 2 days after the delivery date, If 3 days already passed, Request can be refused.

1) All returning and additional shipping costs should be paid by the customer.

2) On our side.

(I) Missing Item: Refund is possible.

(II) Damaged item: Refund is possible.

(III) Delivery company's fault : Compensated by the delivery company.

 

All returning and additional shipping cost should be paid by the customer. In case of cash on delivery, cod charges paid by the customer is not refundable.

 

Small scratches or package deformation might be possible. In this case, the refund is not available.

 

2. RETURN PROCESS

 

Please contact us through email(customerservice@douxskin.in) before returning anything.

 

After negotiation of the return procedure details, such as refund, charges, and shipping cost responsible side; we will give you instructions how to send back returning products back to us.

 

1. Please pack the contents carefully to avoid damage.

2. Products must be resent within 3 days after the Delivery Date, which would be printed on the order packaging slip.

3. All FREE products and FREE gifts that were included to the order must be returned as well.

4.Items must be returned in the original condition in which they were delivered to you. Otherwise we reserve a right to refuse in refund.

 

Your return will be processed promptly upon arrival. We are unable to process your refund until we receive the product back.